Tesla is shifting its sales to online only, and giving drivers up to a week to return newly purchased electric vehicles if they aren't satisfied, the company announced on Thursday.
The move to e-commerce only will help Tesla cut operating expenses, and avoid dealing with local politics that have prevented it from operating its own stores (dealerships) in certain states including Connecticut, New Mexico and others.
The company said in a blog post that shifting sales to online only would also enable it to sell its Model 3 vehicles for the long-awaited base model price of $35,000.
Tesla also said, in that post, it would be shifting resources to improve its customer service systems, with the goal of providing same-day service to Tesla owners. The company intends to do as much as possible through its mobile service, rather than asking drivers to come to Tesla service centers, it said.
A small number of Tesla stores will remain open as "galleries, showcases and Tesla information centers," where customers can learn about the company's products.
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